Important: Closing an account is permanent. Please move your money, settle outstanding amounts, and download any documents you may need before you continue.

Close your Wio Business account

You can usually close your account directly from the app. Before you start, make sure your account meets the requirements below.

Before you close your account

• Your account balance must be zero.

• You must settle any outstanding payments, card amounts, loan amounts, fees, or other amounts due.

• You must move any remaining money out of the account.

• You must close any active credit, savings, fixed deposit, or other linked products first.

• There must be no pending transactions or other restrictions on the account.

• If you have more than one authorised signatory, all signatories must agree to the closure.

If your account is blocked, restricted, or affected by an unresolved issue, you may not be able to close it in the app. Please contact us for help.

How to close your account in the app

1. Open the Wio Business app.

2. Go to the Account Closure section in Settings.

3. Review any outstanding amounts, pending transactions, or products that must be closed first.

4. Move or withdraw all remaining money.

5. Review the closure information and confirm your request.

6. Complete the feedback form, if shown.

For a single authorised signatory, the account is normally closed immediately after all requirements are met. After closure, access for all users connected to the account will be deactivated.

You will receive a confirmation email at your registered email address. The email will include your final six months of bank statements.

If you cannot see “Close Account”

Update the app to the latest version and try again. If the option still does not appear, contact us for help with closing your account.

If you cannot move your money

If you have money in your account but cannot transfer or withdraw it, contact us before requesting closure. We will explain the available options.

If only a small amount remains, you may be able to add at least AED 1 and then transfer the full balance out, so the account balance becomes zero.

Close an additional or currency account

You can close an additional or currency account while keeping your main account open.

When the currency account has no balance

1. Open the Wio Business app.

2. From the Home Screen, go to all accounts.

3. Select the additional or currency account you want to close.

4. Select Account details.

5. Select Manage.

6. Select Close currency account.

7. Read and confirm the disclaimer: I understand that account closure is irreversible.

8. Select Close account.

When the currency account has a balance

1. Open the Wio Business app.

2. From the Home Screen, go to all accounts.

3. Select the additional or currency account you want to close.

4. Select Account details.

5. Select Manage.

6. Select Close currency account.

7. Exchange the money into another account or move it to another account.

8. Select Continue with account closure.

9. Read and confirm the disclaimer: I understand that account closure is irreversible.

10. Select Close account.

Closing an account with more than one authorised signatory

The in-app closure option is not available for accounts with multiple authorised signatories. All signatories must agree before the account can be closed.

Each signatory may confirm their agreement through a recorded call or by providing a signed agreement on company letterhead with the company stamp. Any remaining money must be moved before closure.

Closure of an account with multiple authorised signatories may take up to five working days. Once the account is closed, access for all connected users will be deactivated.

Claim money after your account has been closed

If money remains after your account is closed, it may be held as unclaimed money. You can request that it be transferred to an AED account at another bank in the UAE.

What you need

• An original IBAN letter in PDF format from a local UAE bank.

• The IBAN letter must show the full account holder name and account or IBAN number.

• For a business account, the name must match the company name held with Wio or the authorised owner's name.

• For a personal account, the name must match the account owner's name.

We accept AED accounts at banks in the UAE only. Overseas accounts and transfers in other currencies are not accepted.

How to request the transfer

1. Contact us from an authenticated interaction.

2. Provide the IBAN letter in PDF format.

3. If the account is already closed, provide your Emirates ID number so we can locate the account.

4. We will review the document and arrange the transfer if all requirements are met.

Transfer money to a relative or friend

If you do not have another UAE bank account in your own name, you may request a transfer to someone else's UAE bank account.

• Relative: You do not need to provide proof of the family relationship, but you must provide the relative's IBAN letter.

• Friend: This is available only when you do not have your own UAE bank account and do not have a relative who can receive the money. You must provide the friend's IBAN letter.

Additional verification for another person's account

Send a video from your registered email address to care@wio.io. The video must:

• Clearly show your Emirates ID. If you have left the UAE and no longer have your Emirates ID, show your passport instead.

• Include you saying the recipient's IBAN and your relationship with the recipient.

• Confirm that you want the remaining money transferred to that IBAN.

If you no longer have access to your registered email address

Visit Wio Bank HQ during working hours, Monday, Tuesday, or Thursday from 10 AM to 5 PM GST, with your valid physical Emirates ID.

Wio Bank HQ is located at Etihad Airways Center, 5th Floor, Al Rahah, Al Muneera, Abu Dhabi, UAE.

Only the account holder can collect letters or submit documents in person. Documents cannot be collected by someone else on your behalf.

Important exceptions

• Transfers may not be possible when the account was closed for certain legal or security reasons.

• Only local UAE transfers are available. Cross-border transfers are not supported.

• Additional checks may be required for large transfer amounts.

• Keep any written approval or supporting communication provided by Wio until your request is complete.

Frequently asked questions

You may contact the bank to claim unclaimed money for up to five years, subject to applicable requirements.

No. A closed account cannot be reopened. You must apply for a new account.

Your account access and the access of connected users will be deactivated after closure.

Closing an account by itself does not necessarily affect your credit record. Unpaid credit amounts or other credit-related obligations may affect it.

There is no separate Close Loan button. To settle a business loan early, open the Business Loan dashboard, select Payback, enter the full outstanding amount, and include any applicable early payment fee. Early settlement is available within seven days before your monthly due date.