Wio Business: POS Machines & Payment Terminals Guide

Overview

Accepting card and contactless payments in-store or on the go is essential for modern businesses. Through Wio Business, you can easily equip your company with market-leading Point of Sale (POS) card machines and digital payment solutions through our trusted payment partners: Magnati (powered by First Abu Dhabi Bank) and uTap (by Etisalat by e&).

Choosing Your POS Partner

Compare our partners to find the best fit for your business model:

1. Magnati POS Solutions

Key Benefits

• Exclusive Discounted Rates: Preferential transaction fees negotiated specifically for Wio Business clients.

• Paperless Application: Apply directly within the Wio Business app in minutes.

• Direct Wio Settlement: All card sales settle directly into your Wio Business account in 2 business days (T+2).

• No Hidden Fees: Annual maintenance fees and security collateral requirements are completely waived.

Pricing & Fees

• POS Terminal Pricing:

• Option A (One-Time Purchase): AED 1,800 per terminal (includes installation).

• Option B (Annual Rental): AED 800 per terminal per year.

• Transaction Fees:

• UAE-Issued (Domestic) Cards: Flat 1.99% per transaction.

• International Cards: Flat 2.50% per transaction.

• Foreign Currency Rebate: Earn a 0.25% to 0.50% rebate when international customers pay in their home currency.

• E-Commerce & Pay By Link (Optional Add-On):

• Setup Fee: AED 1,500 one-time fee.

• Annual Maintenance Fee: AED 500 per year.

• Transaction Fees: 2.25% (Domestic) / 2.50% (International) + 50 fils per transaction.

How to Apply for a Magnati POS Machine

1. Open the Wio Business app on your mobile device.

2. On your home screen, locate and tap the Magnati banner/option.

3. Review the plan benefits and fee structure.

4. Tap Apply now.

5. A Magnati representative will contact you within 2 to 3 business days to confirm your merchant profile and arrange on-site terminal delivery and setup.

Direct Magnati Support

For specific merchant terminal requests (such as requesting additional POS machines, updating terminal settlement details, or hardware troubleshooting), you can contact Magnati directly:

• Toll-Free (Within UAE): 800 624 6284

• POS & Merchant Support: 02 410 4888 (or +971 2 410 4888 from abroad)

• Website: [magnati.com/en/contacts] (https://www.magnati.com/en/contacts/)

2. uTap by Etisalat by e& POS Solutions

Key Benefits

• Low Monthly Subscription: Choose between cost-effective monthly plans on a 36-month commitment.

• Tap-on-Phone & Digital Links: Turn any compatible NFC-enabled smartphone into a payment terminal, or create shareable online payment links.

• Dedicated Merchant Portal: Access comprehensive sales analytics, transaction histories, and FTA-ready VAT reports.

• On-Site Setup & Training: Includes in-person delivery, hardware setup, and merchant staff training.

Plan Options & Pricing

• Standard Plan (AED 49.00 / Month + VAT):

• Includes smart payment links, Tap-on-Phone mobile capability, and merchant portal access.

• Premium Plan (AED 99.00 / Month + VAT):

• Includes a dedicated, feature-packed Android payment terminal (supports tap, chip, and swipe), in addition to digital payment links and portal access.

• Transaction Processing Fees (Both Plans):

• Domestic Cards: 2.05% per transaction (+ 5% VAT).

• International Cards: 2.50% per transaction (+ 5% VAT).

Eligibility Criteria

• Your business must have a physical operating address in the UAE (businesses operating solely on a flexi-desk basis are currently not eligible for uTap).

• You must have an active business relationship or account with Etisalat by e&.

• Company KYC and business documents (Trade License, Emirates ID, Passport, Proof of Address) must be up to date.

How to Apply for uTap

1. Open the Wio Business app and tap Apply Now under the uTap section.

2. Select your preferred plan: Standard Plan (AED 49/mo) or Premium Plan (AED 99/mo).

3. Confirm your company eligibility and consent to share company details with Etisalat e& Payment Solutions.

4. Submit your application.

5. A uTap executive will contact you within 48 hours to verify your documents and schedule delivery. Your activated payment device will be delivered and installed within 5 business days.

Direct uTap Support

• Toll-Free Support: 800 77333

• Email: support@utapbyeand.com

• Operating Hours:

• Monday to Thursday: 8:30 AM – 5:30 PM

• Friday: 9:00 AM – 1:00 PM

• Saturday: 9:00 AM – 5:00 PM (Closed on Sundays)

3. Troubleshooting In-Store Card Payments

If your Wio Business card or customer payment encounters an issue at a checkout terminal:

• Card Activation & PIN: Ensure your card is activated and your PIN is set before attempting an in-store transaction.

• Transactions Over AED 500: For security, contactless transactions over AED 500 require the card to be inserted into the machine and the Chip & PIN entered.

• Check Card Control Settings: In the Wio Business app, go to Cards > select your card > Settings, and verify that Contactless payments, Online payments, or International spending are toggled ON.

• Daily Spending Limits: Check your card spend settings to ensure the purchase amount does not exceed your daily spending limit.

• Magnetic Stripe Transactions: Wio cards operate on secure Chip & PIN and Contactless (NFC) technology; swipe/magstripe-only transactions are not supported.

Frequently Asked Questions (FAQs)

Can my POS terminal settle sales into a non-Wio bank account?

POS terminals ordered through the Wio Business app are offered at exclusive discounted rates and are configured to settle card payments directly into your Wio Business AED account.

How long does it take for card sales to reflect in my Wio account?

Card transactions processed through your POS machine are settled on a T+2 business days schedule (funds appear in your account two business days after the transaction date).

Are POS sales reports VAT-ready for UAE tax filing?

Yes. Monthly transaction and VAT reports are automatically made available through your merchant portal or sent directly to your registered email for easy FTA tax filing.

Can multiple signatories apply for a POS terminal?

Yes. Any authorized signatory on your Wio Business account can initiate the application in-app without requiring separate approvals from other signatories.