Wio Business - Virtual Cards

Customer-Friendly Article

Overview

A Wio Business Virtual Card is an instant digital payment card created directly within the Wio Business app. Virtual cards give your business enhanced spending control, flexible budgeting, and secure online and in-store payments without waiting for a physical plastic card.

Key Features & Benefits

• Instant Creation: Generate a new card in seconds with its own unique 16-digit card number, expiry date, and CVV.

• Cost: 100% free to create, manage, and terminate.

• Card Allowances: Create up to 5 virtual cards per day, with up to 100 active cards at any time.

• High Transaction Capacity: Daily transaction limit of up to AED 200,000 per card for online and in-store (POS) purchases.

• Default Currency: Linked directly to your primary AED account (international purchases are automatically converted and settled in AED).

• Digital Wallets: Easily add virtual cards to Apple Pay or Google Wallet for seamless contactless payments.

• Card Nicknames: Assign custom labels to each card (e.g., "Marketing Subscriptions", "Office Supplies", or "Travel") to track budgets effortlessly.

How to Create a New Virtual Card

1. Log in to the Wio Business app.

2. Select the Cards icon.

3. Tap + (add card).

4. Select Create new virtual card.

5. Enter a Nickname for the card.

   Note on Online Checkout: The card nickname is for your internal reference only. When making an online purchase that asks for Name on Card, always enter the authorized account holder's name.

6. (Optional) Set a spending limit and an expiry date:

• Spending Limit: Define a maximum spending cap. Once reached, the card automatically stops accepting charges.

• Expiry Date: Set a custom validity period for up to 5 years. If you do not choose an expiry date, the card will default to 1 month from creation.

7. Review your details on the Confirmation page and tap to complete. Your card is ready to use immediately!

How to Share a Virtual Card with a Team Member

You can issue a virtual card directly to an employee or teammate using their mobile number:

1. During the virtual card creation flow, select share card ownership.

2. Read the prompt and confirm by selecting Yes.

3. Enter the team member's UAE mobile number.

4. A confirmation screen will display: "Your card ownership will be shared with +971-xxx-xxxx".

What Your Team Member Can Do:

• Receive transaction OTPs directly on their registered phone number.

• Add the card to their own Apple Pay or Google Wallet.

• Spend within the custom limits you have defined.

Visibility & Alerts: Both the primary account holder and the assigned team member receive real-time SMS and app notifications for every transaction.

How to Set Up, View, or Change Your Virtual Card PIN

1. Open the Wio Business app.

2. Go to the product hub and select Cards.

3. Select the specific virtual card you wish to manage.

4. Tap the settings option for that card.

5. Select View PIN, then choose Setup 4-digit PIN (Biometric / 2FA verification required).

6. Enter and confirm your desired 4-digit PIN.

How to Manage Card Controls & Spending Limits

1. Open Cards and select your virtual card.

2. Under settings, you can:

• View full card details (Card Number, Expiry Date, and CVV) after biometric/2FA verification.

• Adjust transaction toggles (e.g., enable or disable online transactions).

• Update or set a daily, weekly, monthly, or overall spending limit.

How to Terminate (Delete) a Virtual Card

If a project finishes, a subscription ends, or you no longer need a card, you can delete it instantly at no cost:

1. Log in to the Wio Business app.

2. Tap Cards and select the card you want to cancel.

3. Tap Terminate card.

4. Read the confirmation disclaimer and confirm by selecting Terminate Card.

Important: Terminating a card is permanent. The card is instantly deleted, cannot be reactivated, and any recurring subscriptions linked to it will stop processing.