As a Wio Business customer, you can deposit cash into your AED account using First Abu Dhabi Bank (FAB) cash deposit machines located across the UAE. You can deposit the cash yourself or authorize someone else to do it on your behalf.

? Cash Deposit Limits & Rules

• Daily limit: You can deposit up to AED 300,000 per day across all cash deposit channels (FAB machines and Lulu Exchange combined).
• Per transaction limit: Each deposit accepts a maximum of 200 banknotes or up to AED 200,000 — whichever comes first.
• Example: 200 × AED 1,000 notes = AED 200,000 in one deposit.
• Multiple deposits: You can make more than one deposit per day, as long as you stay within the daily limit. Each new deposit requires a new reference number.
• Accepted currency: Only AED banknotes (AED 10 and above) are accepted. Coins, and foreign currencies such as USD or EUR, cannot be deposited.
• Need a higher limit? Contact Wio Support through the app to request a daily limit increase.

? Step 1: Generate Your Reference Number in the App

Before visiting an FAB machine, you'll need to create a reference number in the Wio Business app.

1. Log in to the Wio Business app.
2. Tap the "Add money +" button
3. Select Cash Deposit, then choose FAB Deposit Machine.
4. Choose who will make the deposit:
1. Depositing yourself? Continue to the next step.
2. Sending someone else? Tap "Add Depositor" and enter their Emirates ID number and full name, then tap Save. You'll receive a notification once they're successfully added. The authorized person can deposit cash on your behalf at any supported location.
5. A Wio reference number will be generated. This number is:
1. ✅ Valid for 7 days
2. ✅ Can only be used once

? Tip: Your deposit limit will be shown in the app when you create your request.

? Step 2: Deposit Cash at the FAB Machine

Once you have your reference number, visit any FAB cash deposit machine in the UAE.

1. Select your preferred language on the machine screen.
2. Tap Deposit, then select Wio Deposit.
3. Enter the reference number you generated in the app and confirm.
4. Insert your cash into the machine.
5. Review and confirm the deposit amount and details.
6. Collect your printed deposit slip for your records.

✅ The deposited amount should reflect in your account immediately or within 30 minutes.

? Finding an FAB Machine Near You

You can view a full list of FAB cash deposit machine locations across the UAE directly in the Wio Business app when you select the FAB deposit option.

❓ Frequently Asked Questions

How do I deposit cash into my Wio Business account?
Open the Wio Business app → tap "Add money +" → select Cash Deposit → choose FAB Deposit Machine → generate a reference number → visit any FAB machine → select "Wio Deposit" → enter your reference number → insert cash → confirm → collect your receipt. The funds should appear in your account immediately or within 30 minutes.

Can someone else deposit cash for me?
Yes. In the app, tap "Add Depositor" and enter the person's Emirates ID and full name. Once saved, they can use the reference number to deposit cash on your behalf.

What's the maximum I can deposit per day?
AED 300,000 per day, across all deposit channels combined.

What denominations are accepted?
AED banknotes of AED 10 and above. Coins and foreign currencies are not accepted.

How long is the reference number valid?
It's valid for 7 days and can only be used for one deposit. Generate a new one for each deposit.

Can I deposit cheques at FAB machines too?
Yes. The process is similar — generate a reference number in the app and visit an FAB machine. Cheque deposits take up to 3 business days to reflect in your account.

Need Help?

For the quickest and most secure support, you can contact Wio Care directly through the Wio application:

1. Open the Wio app.
2. Tap Support in the top-right corner.
3. Start a chat by sending a simple "Hi" and select the topic you need help with.
4. A Wio Care specialist will assist you shortly.

If you prefer to speak with someone, you can reach Wio Care 24/7 at +971 600 500 946.

Please note: Wio Care support is no longer available via WhatsApp. All support requests are now handled through the Wio app or by phone.

We're always here to help and look forward to assisting you. ?