Wio Business Plans & Fees Guide

Explore Wio Business subscription plans, key features, pricing, and how to manage your plan directly in the app.

1. Choosing Your Plan: Essential vs. Grow

Wio Business offers two flexible plans tailored to your company's stage and scale:

Note: All prices are inclusive of 5% VAT where applicable.

2. Complete Schedule of Fees

A. Accounts & Team Access

• Account Opening & Closure: Free

• Minimum Monthly Average Balance: None (AED 0)

• Plan Switch (Upgrade / Downgrade): Free

• Expired Trade License Admin Fee: AED 210 per month (applicable starting two months after license expiry)

B. Debit Cards

• Primary Physical Debit Card: Free issuance & AED 0 annual fee

• Virtual Cards: Free

• Replacement Card: AED 26.25 per card

• Joint Signatory Debit Card: AED 49 per signatory

• PIN Reset / Replacement: Free

• International Transaction Fee: 2% for all foreign currency or non-UAE card transactions (including online international merchants)

C. Cash Deposits & Withdrawals

• FAB ATMs (Within UAE): Free cash deposits and withdrawals

• Non-FAB ATMs (Within UAE): AED 2.10 per withdrawal | AED 1.05 per balance inquiry

• LuLu Exchange: AED 10.50 per cash deposit

• GCC ATMs: AED 6.30 per withdrawal | AED 3.15 per balance inquiry

• International ATMs (Outside GCC): AED 21 per withdrawal

D. Money Transfers

• Local Inward Transfers (Within UAE): Free

• Local Outward Transfers (Within UAE):

• Essential: 10 free transfers per month, then AED 1.05 per transfer

• Grow: Free & unlimited

• Foreign Currency Inward Transfers: Free

• Foreign Currency Outward Transfers (via SWIFT):

• Essential: AED 52.50 + correspondent bank charges

• Grow: AED 26.25 + correspondent bank charges

• SWIFT Copy Confirmation: Free

• Foreign Currency Outward Transfers (via Wise): Standard Wise fees apply

• Utility Bill Payments: Free

E. Cheques, Statements & Official Letters

• Cheque Books: First cheque book is free. Subsequent books: AED 10.50 (10 leaves) / AED 26.25 (25 leaves)

• Digital Statements: Free (generated instantly in-app)

• Paper Statements: AED 26.25 per 3-month statement

• Official Bank Letters: AED 105 per letter (Audit Confirmation, Balance/Account Confirmation, Signature Confirmation, Liability, or No Liability letters)

F. Credit & Short-Term Financing

• Credit on Card: 3.45% rollover interest per month (41.4% APR) | AED 199 late payment fee

• Quick Cash: AED 1.50 per day per AED 1,000 (54.75% APR) | AED 199 late payment fee

3. How to Switch Your Plan

You can upgrade or downgrade your subscription plan at any time directly through the app:

1. Log in to the Wio Business Application.

2. Go to Settings → Subscription Plan.

3. Tap Switch to 'GROW' or Switch to 'Essential'.

How Plan Changes Take Effect:

• Upgrades: Your new plan features become available immediately. The new subscription fee will be charged starting on your next billing cycle.

• Downgrades: You will continue to enjoy your existing plan features until the end of your current billing cycle. The change and new pricing take effect at the start of your next billing cycle.

• Note: You can switch plans once per billing cycle.

4. How Subscription Fees & Pending Balances Work

• Billing Schedule: Subscription fees are billed monthly. You will receive a reminder notification midway through the month prior to the deduction.

• Insufficient Funds: If your account does not have enough balance to cover the full monthly fee, the fee will appear in your transaction history as Pending.

• Automatic Settlement: As soon as you add sufficient funds to your account, pending subscription fees are automatically settled in chronological order, and the status will update to Completed.

5. Special Offer: Wio Creators

Are you a freelance creator or running a creative business? You may be eligible for the Wio Creators program under the Essential Plan.

• Offer: 12 Months Free subscription on the Essential Plan.

• Promo Code: WIOCREATE

• Eligibility: Registered freelancers and businesses operating in creative industries.

How to Apply:

1. Download the Wio Business app.

2. Start your application and select the Essential plan.

3. Enter promo code WIOCREATE before submitting your application.

6. Frequently Asked Questions (FAQs)

Does Wio Bank offer Sharia-compliant accounts or services?

Wio Bank PJSC is a commercial bank licensed by the Central Bank of the UAE and currently offers conventional commercial banking products. We do not currently offer Sharia-compliant accounts or financing structures.

Can I avoid the monthly subscription fee by maintaining a minimum balance?

No. The monthly subscription fee (AED 99 for Essential, AED 249 for Grow) applies regardless of your account balance. There are no minimum balance maintenance penalties, but the fixed monthly subscription fee remains active.

What happens if I have an issue with a subscription charge?

If you believe a subscription charge was made in error or experienced circumstances preventing account use, please reach out directly to Wio Support via the in-app chat or email for review and assistance.