Wio Business Onboarding Full-Guide

1. Overview & Eligibility

Who Can Open a Wio Business Account?

To open a Wio Business account, your business must meet these criteria:

• Location & Licensing: Company must be based and licensed in the UAE (Mainland or Free Zone).
• Authorized Signatory: The primary applicant/signatory must be a UAE resident (18 years or older) with a valid Emirates ID and residency visa.
• Contact Details: A valid UAE mobile number and business email address are required.
• Application Limit: One Wio Business account per company. Once approved, you can open multi-currency accounts (AED by default, plus USD, EUR, and GBP on demand).

2. Required Documents by Business Type

3. Acceptable Proof of Address Guidelines

Proof of address must clearly show your business’s physical presence in the UAE and be dated within the last 3 months.

Acceptable Documents:

• Under Company Name:

• Valid Tenancy Contract / Ejari
• Title Deed
• Utility Bill (DEWA, SEWA, FEWA, etc.)
• Corporate Bank Statement
• UAE VAT Return Filing
• Co-working / Flexi-Desk Agreement (must include valid co-working facility address)

• Under Owner / Signatory Name:

• Tenancy Contract / Ejari in owner’s name
• Title Deed or Residential Utility Bill
• Personal Bank Statement

• Under First-Degree Relative or Spouse:

• Submit tenancy contract/utility bill plus proof of relationship (passport, marriage or birth certificate)

4. Standard SME Application Journey

Complete your application in the Wio Business mobile app in five simple steps:

1.User Account Creation
2. Pricing Plan
3. Your Company
4. You (Identity)
5. Your Partners

Step 1: User Account Creation

1. Download the Wio Business app and tap Sign up.
2. Enter your full name.
3. Select your company role:
• Shareholder / Owner
• Shareholder (with POA)
• Employee (with POA)
4. Choose authorization type: Singly or Jointly.
5. Enter your business email, then the 6-digit OTP sent to your inbox.
6. Enter your UAE mobile number, then the SMS OTP.
7. Create a secure password: alphanumeric, minimum 8 characters, at least one special character.
8. Review and accept Terms & Conditions and Key Facts Statement.

Step 2: Select Your Pricing Plan

• Essential Plan (AED 99/month): Suited for startups and small teams. Includes multi-currency accounts, virtual & physical cards, cheque book access, Saving Spaces, and 10 free local transfers/month.
• Grow Plan (AED 249/month): For scaling businesses. Includes all Essential features plus unlimited free local transfers and 3 free monthly WPS payroll files.

Step 3: Your Company Details & Document Upload

1. Tap Your Company ➔ Company Information.
2. Select licensing authority and legal entity.
3. Enter primary business activity exactly as on your Trade License.
4. Provide financial estimates: annual turnover, source of funds, estimated monthly deposits/withdrawals.
5. Optionally enter business website or social media links and select countries of operation.
6. Tap Confirm Details.
7. Upload required documents (Trade License, MOA, Proof of Address in PDF, JPG, or PNG; max 50MB per file).
   
• Note: File names must not include special characters or extra dots (use formats like TradeLicense.pdf).

Step 4: You (Identity Verification)

1. Scan front and back of your original Emirates ID.
2. Complete a video selfie in good lighting as per prompts (head turns, recite digits).
3. Scan the data page of your original passport.

Step 5: Your Partners (Shareholders & Signatories)

1. Go to Partner Info, tap Add Another Partner.
2. Select partner type: Individual or Company.
3. For shareholders owning 25% or more:
   
• Individual: Passport copy, residency/citizenship info, and address (Emirates ID required if UAE resident).
• Corporate: Trade License/Certificate of Incorporation, MOA, ownership structure.
4. Complete FATCA & CRS tax residency self-certifications.
5. Review application and tap Submit.

5. Fast-Track & Integrated Application Routes

A. Dubai Unified License (DUL) Fast Track (Dubai DED)

If licensed by Dubai DED:

• Select Dubai DED in the app.
• Enter Trade License number.
• Tap Open DUL Portal or continue without fast track.
• Sign in to DUL portal and approve Wio’s consent request.
• Return to Wio app—company details and address auto-populate.
• Verify imported data and upload any remaining personal documents.

B. Abu Dhabi TAMM Fast Track & Account Linking

For Abu Dhabi DED licensed businesses:

• Fast Track: Select Abu Dhabi DED, enter Trade License for automatic data syncing via TAMM. Complete verification, choose plan, track status via TAMM app.
• Link Existing Accounts: Log into TAMM, use Wio widget, link accounts by signing in with Wio credentials, submit consent, verify via OTP. View balances and transactions on TAMM dashboard; revoke/edit consent anytime.

C. Free Zone Setup (Meydan Free Zone & SPCFZ)

When incorporating via Meydan FZ or Sharjah Publishing City FZ:

• Choose Wio Bank in your Free Zone portal banking section.
• Click Pending for KYC to launch Wio onboarding.
• Verify email/mobile, set password, select plan.
• Complete identity verification (passport accepted if Emirates ID pending).
• Once license is issued, company data syncs automatically to activate account.

D. Partner Platform Journey (Creditum)

When applying through Creditum:

• Choose loan and account type.
• Register details, accept terms, verify via OTP, select plan.
• Enter company and turnover info.
• Upload Trade License, MOA, Proof of Address.
• Complete identity checks and track progress online.

6. Freelancer Onboarding Journey

Freelancers with a UAE Freelancer Permit can open a personal-name account:

1. Download Wio Business app, tap Sign up, select Freelancer role.
2. Confirm disclaimer: “Account opened under personal name, not company name.”
3. Verify email, mobile number, create password.
4. Scan Emirates ID, Passport, and complete Video Selfie.
5. Select primary business activity as on Freelancer Permit.
6. Enter estimated turnover and withdrawal estimates.
7. Upload Freelancer Permit and Proof of Personal Address.
8. Complete FATCA/CRS declaration and submit.

7. Joint Accounts & Multi-User Management

Account Authorization Types:

• Singly Authorized: Any authorized signatory can independently operate the account, execute payments, and order debit cards without approvals.
• Jointly Authorized: Transactions require approval from all designated signatories. Physical cheque books are issued upon approval.

Inviting Joint Signatories:

1. Add each joint signatory’s full name, email, UAE mobile number, and ownership % under Partner Info.
2. Once the primary applicant submits, each signatory receives an email invitation to complete identity verification.
3. Application review begins after all signatories complete sign-up.

Managing Team Roles (Adding a Preparer):

• Navigate to Settings ⚙ ➔ Accounts ➔ Your Team.
• Invite a team member by entering their name/email.
• Complete facial verification and share the activation code with the preparer.
• To remove a preparer, go to the same menu, select the user, tap Delete User, and confirm.

8. Post-Approval & Account Operations

• Track Application: Monitor status anytime in-app under Settings. Typical processing: 1 to 4 business days.
• Debit Cards & Cheque Books: Delivered within 5 business days of approval.
• Funds Transfer Between Accounts:
1. Open Wio Business app → Accounts.
2. Tap Transfer → Move between accounts.
3. Select destination currency, enter amount, tap Move Money.
• Update Details:
• Email/phone: Settings ➔ You.
• Company documents/authorized signatories: Settings ➔ Your Company.

9. Frequently Asked Questions (FAQs)

Q1: Can I open an account if my Emirates ID is still being processed?
A: Normally a valid Emirates ID is required. However, if onboarding via partner Free Zones (e.g., Meydan FZ), you can start with your passport and submit Emirates ID later.

Q2: What proof of address is acceptable if I use a co-working space?
A: A flexi-desk or co-working lease agreement including the official address is acceptable.

Q3: Are pricing plans locked in long-term contracts?
A: No. Plans renew monthly and you can switch or cancel anytime via the app.

Q4: How do I resend an invitation to a partner?
A: In the app, go to your application tracker or partner screen, tap the partner’s name, and select resend invitation or edit contact info.

Q5: Can I open multi-currency accounts?
A: Yes. Your primary account is in AED by default; you can add USD, EUR, and GBP accounts instantly once active.